Call-in application process

Paper applications are no longer required to apply for cash (TANF), food (SNAP), and medical assistance.

Rather than traveling to the agency, new customers applying for cash (TANF), food (SNAP), and medical assistance are now required to call 844.640.OHIO (6446) between 8 a.m. and 12 p.m. This is a centralized number for Ohio Benefits.

When prompted, select option 3 (to apply for benefits or to obtain information about assistance programs), enter and confirm your ZIP code, then select your county of residence.

Next, select the program for which you are applying (cash, food, and medical assistance), which will place you in the phone queue to speak with the next available case worker at the Summit County Department of Job and Family Services—don’t worry if you’re applying for more than one program; the case worker will be happy to assist you in applying for the other(s) as well. Also, if the wait time to speak with the next available case worker exceeds five minutes, you’ll be given the option for a call back without losing your place in line.

Already a customer?
Look for a call-in process for renewing your benefits in the next couple of months!

Did you know?
You can also apply for food (SNAP), cash (TANF), medical assistance, and child care benefits online through the Ohio Benefits Self-Service Portal.

Apply online – Ohio Benefits Self-Service Portal