Non-emergency Transportation (NET)

What is NET?

Non-emergency Transportation (NET) is a statewide program for Medicaid recipients, administered by the County of Summit Department of Job and Family Services.

NET provides transportation to and from Medicaid-covered services. NET services are available for individuals who have an active Medicaid card in the same month of the transportation service.

Who is eligible for NET?

NET services are available for individuals who are eligible for and possess an active Medicaid card. You must call at least five (5) business days before your medical appointment.

Please have the following information available before you call:

Personal Information:

  • Your name
  • Your address (including ZIP code)
  • Your telephone number
  • Your Social Security number or Medicaid case number

Medical Provider Information:

  • Your doctor's name
  • Your doctor’s full address (including ZIP code) and building, hospital, or suite number
  • The doctor’s telephone number
  • The date and time of your appointment

Omitting information may delay the scheduling of your trip(s).

Who do I call?

Contact Summit County Department of Job and Family Services’ Non-emergency Transportation specialist at 330.643.7244 or via fax at 800.573.8080.

What other transportation services are available through Medicaid?

There are several transportation programs for Medicaid-eligible clients. Medicaid consumers may not access NET if they qualify for transportation through one of the following services:

  • Ambulance and ambulette
  • Long-term care facility transportation
  • Hospice transportation
  • Pregnancy-related services (PRS)

The following Medicaid transportation programs MAY be accessed prior to NET:

  • Federally qualified health centers (FQHCs)
  • Managed-care plans (MCPs)
  • Home and community-based services (HCBS) waiver programs
  • Healthchek

The Non-emergency Transportation (NET) program is administered in accordance with the Ohio Administrative Code Chapter 5101:3-24.

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